This means their tier status is protected during this time.

To increase guests' opportunity to travel following our pause in operations, P&O Cruises has frozen these tiers until.

Once guests reach the Baltic and Ligurian tiers, there’s a requirement to maintain a certain number of nights on board over a three year period in order to remain in those tiers.

It is not possible to register an email address more than once on the site - for example if a couple share an email address, they will only be able to register online using one of their Unique Reference Numbers.

If a guest notices that they have two membership numbers, they should call our Contact Centre who will be more then happy to assist.

If booking with a Travel Agent, guests should ask for their membership number to be applied to their booking. Guests should ensure they always quote their membership number at the time of booking. This could result in their benefits not being received on board and their cruise history will be incomplete.

Duplicate membership numbers can occur when guest's membership number has not been applied when making future bookings and the system will automatically generate a new membership number.

If guests are unable to locate this number, they should contact us on 03 (local call charges apply) with their full name (as per passport), full address including postal code and date of birth.

When logging in online ( ), membership number will be displayed under 'manage your details'.

The membership number will be quoted at the top of any mailings that we send.

Guest's membership number (also known as URN or Unique Reference Number) consists of two letters, five numbers and one letter at the end eg, FA00000A.

Once signed in by clicking on 'Your Cruises', guests will see a list of P&O Cruises taken, their points total and tier level. Guests are able to check their loyalty level by logging into ' My Account' where they can regularly check on their points or total nights spent on board.

Points are awarded at 10 per night spent on board and are allocated on completion of each cruise when points are updated. Membership of the Peninsular Club is automatically granted once guests have accumulated the entry requirement of 150 points. The loyalty scheme for P&O Cruises is the P&O Cruises Peninsular Club.

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